Digital Andon
Production · Manual Assembly
Instantly route a request to the right person anywhere, anytime.
Support Calls have a significant impact on your operations
Need help from logistics, quality, maintenance, assembly, machine operations or supervisors? It takes just seconds to instantly route a request to the right person with our Support Call App regardless of their department and location and without walking the factory floor. Eliminate dead phone calls and chasing after people.
Increased Throughput
Resolve issues faster to keep machines running and production flowing -- less downtime means more output per shift
Improved Cycle Time
Speed up support response and resolution steps -- shorter wait times lead to smoother, faster operations on the line
Increased Worker Satisfaction
Give operators direct access to support and clear next steps -- less frustration, more confidence on the shop floor
Configure your support structure
Easily define types of help requests you want to provide to your frontline workers. Workers can later select from a short list for fast and convenient access. Optionally add additional information to inform the expert of the situation.
Define how tasks get assigned
Decide how a support request should be handled. Who gets notified, when, and for what reasons. You can define various criteria such as nature of the request, priority and location.
Automate delegation and escalation
Tasks will automatically be routed to the right people. If issues are not resolved in time or workers are unable to perform the tasks assigned to them, these tasks can be escalated and delegated.
Launch the application within one day
Setup of the application takes less than an hour. When you activate the app for your frontline workers, your factory immediately starts resolving support requests in no time.
Why use the Support Calls App?
Existing Processes
- Time consuming method of seeking help (e.g. via phone or leaving the workplace)
- Miscommunication or delays in getting the support needed (e.g. two people running for the same problem)
- Workers may not know whom to ask or might not have quick access to the right expert
With Workerbase
- Help request is automatically routed to the right person
- Automatic task coordination ensures only the most suitable expert is assigned
- Task is automatically routed to the right expert based on skills, location and availability
What our customers realized with this
Leading automotive OEM — reduced reaction time, downtime, and first-pass-yield losses
Bike manufacturer — 3,500 additional units per year with smartwatch-based Andon
Electronics manufacturer, 39 production lines — replaced unstructured escalation
How Gazelle is decreasing downtime by 35%
Discover how Gazelle was able to decrease downtime and increase throughput using our support calls app.
Read the story →Support Calls have a significant impact on your operations
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