Service
Support Services
Service
Ongoing technical support to keep Workerbase running smoothly. From issue resolution and platform monitoring to release management and proactive health checks.
- Ticket-based support via email or support portal with response time SLAs by severity
- Proactive monitoring of connector health, system performance, and data flows
- Managed platform updates with release notes, testing support, and rollback capability
- Quarterly health checks — system usage review, connector performance, optimization recommendations
- Direct escalation to engineering for critical issues
- 1
Report
Submit issues via email or support portal — automatic severity classification
- 2
Resolve
Response within SLA windows. Critical issues (production down) get immediate engineering escalation
- 3
Optimize
Quarterly health checks review usage patterns and recommend optimizations