Support Calls

Need help from logistics, quality, maintenance, assembly, machine operations or supervisors? It takes just seconds to instantly route a request to the right person with our Support Call App regardless of their department and location and without walking the factory floor. Eliminate dead phone calls and chasing after people.

Support Calls have a significant impact on your operations

Increased Throughput

Resolve issues faster to keep machines running and production flowing -- less downtime means more output per shift

Improved Cycle Time

Speed up support response and resolution steps -- shorter wait times lead to smoother, faster operations on the line

Increased Worker Satisfaction

Give operators direct access to support and clear next steps -- less frustration, more confidence on the shop floor

Support Calls have a significant impact on your operations

Why use the Support Calls App?

Existing Processes

Time consuming method of seeking help (e.g. via phone or leaving the workplace)
Miscommunication or delays in getting the support needed (e.g. two people running for the same problem)
Workers may not know whom to ask or might not have quick access to the right expert

With Workerbase

Help request is automatically routed to the right person
Automatic task coordination ensures only the most suitable expert is assigned
Task is automatically routed to the right expert based on skills, location and availability

Make it happen

Take the first step towards smarter manufacturing

Book a Meeting

Configure your support structure

Easily define types of help requests you want to provide to your frontline workers. Workers can later select from a short list for fast and convenient access. Optionally add additional information to inform the expert of the situation.

Define how tasks get assigned

Decide how a support request should be handled. Who gets notified, when, and for what reasons. You can define various criteria such as nature of the request, priority and location.

Automate delegation and escalation

Tasks will automatically be routed to the right people. If issues are not resolved in time or workers are unable to perform the tasks assigned to them, these tasks can be escalated and delegated.

Launch the application within one day

Setup of the application takes less than an hour. When you activate the app for your frontline workers, your factory immediately starts resolving support requests in no time.

How Gazelle is decreasing downtime by 35%

Discover how Gazelle was able to decrease downtime and increase throughput using our support calls app.

Learn more

Discover Why Industry Leaders Use Workerbase

Workerbase's Connected Worker platform offers manufacturers a one platform solution to the digitization and optimization of their operations.

We'd love to walk you through how our platform can solve your specific manufacturing and production challenges and deliver measurable results.

Connect workers with industrial grade smart devices
Integrate your ERP and MES systems for a holistic view
Track progress and visualize work as it happens

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